Our Emergency department sees over 19,000 patients per year.

Our highest volume of patients is seen between 8am and 4pm each day. 

When you arrive at our Emergency Department, you will initially be assessed by a nurse.

At this time, you will be assigned a triage level. 

What does triage mean?

  • The main role of the triage is to assign a priority to patients who need more urgent care.
  • This is a Standard of Practice for Emergency Departments across Canada.
  • Our Emergency Nurses are specially trained in assessing your Triage Level.

There are 5 Triage Levels.

  1. Level  1- RESUSCITATION for example, someone whose heart has stopped
  2. Level 2- EMERGENT, for example, someone involved in a major accident with severe life threatening injuries.
  3. Level 3- URGENT, for example, someone with pneumonia and difficulty breathing.
  4. Leve l 4-LESS URGENT, for example, someone with an earache or a minor cut requiring stitches.
  5. Level 5- NON URGENT, for example, someone with minor symptoms or needing a prescription renewal.

If at any point you feel your condition has changed since being triaged, please inform the triage nurse immediately. 

Video --> Why am I waiting in the Emergency Department?