Patients First

Improving health care by putting patients first.

Temiskaming Hospital is committed to putting patients and their families first. This means viewing the healthcare experience through their eyes.

Our Patient and Family Advisory Committee (PFAC) represents the voice of Temiskaming Hospital’s patient and families who have unique experience, insights, expertise and perspectives that are invaluable to improving care. The committee is an opportunity for patients and families to participate as partners in planning services and systems which can positively shape the patient experience.

Patients, family members and caregivers who are willing to share their personal experiences with Temiskaming Hospital will come together to form the Temiskaming Hospital Patient and Family Advisory Committee (PFAC). The Patient and Family Advisory Committee works in partnership with Temiskaming Hospital to ensure that the needs and priorities for patient and family centered care are considered and incorporated into matters that impact patients and their families.


Committee Vision

Our vision is that Temiskaming Hospital patients will have a compassionate patient-centered and supportive health care experience with the highest standard of care.

Committee Goal

Our goal is to embed the voice of the patient, the family and the caregiver into organizational activities by listening and learning from their perspectives.


Committee Responsibilities


Our responsibility is to bring the patient perspective to the decision making table as a Patient and Family Advisor. We are also responsible to work together with health care professionals and ensure insights and improvement ideas are brought forward, valued and considered for action. Our detailed responsibilities are to:

  1. Represent patient and family perspectives about their healthcare experience at Temiskaming Hospital and making recommendations for improvement.
  2. Work in an advisory role to enhance patient-centered healthcare at Temiskaming Hospital.
  3. Review and provide feedback on items referred to the committee. This may include policies, procedures, and communication strategies.
  4. Evaluate the role of the Patient and Family Advisory Group in improving outcomes for patients and their families
  5. Provide a yearly Patient and Family Advisor report to the Quality and Service Planning Committee of the Board of Directors
  6. Identify ideas to improve the patient care experience through sharing of and reflection on personal experiences with the health services at Temiskaming Hospital.
  7. Review opportunities for improvement and maintain open communication to enable the opportunity to provide recommendations and insights based on the patient, family and caregiver experience.
  8. Advise on strategies to enhance the partnership with patients, family members and/or caregivers of patients.


What Do Patient Family Advisors Do?

  • Tell Their Story
  • Participate in Committee Work
  • Bring an invaluable patient and family perspective to planning and decision making.
  • partner with us on special projects, such as helping to launch a new initiative or plan a patient service or space


What Qualifications are Required?

  • People who have had a recent experience (within two years) either as a patient or the family member of a patient being cared for at Temiskaming Hospital, are eligible to be a Patient Family Advisor, providing they are 18 years old or over.
  • Individuals who are passionate about making an impact on the care provided by the hospital
  • Previous experience on a committee is an asset


Application Process

Temiskaming Hospital is dedicated to providing the best quality patient centered care possible for our community. Patients are the heart of our organization, and as a Patient and Family Advisor you will allow understanding of the patient experience to shape the services that are delivered. To find out more on becoming a Patient and Family Advisor:


Please send us completed forms, and questions you may have, by any of the following methods:

Mail or In-Person
Quality Coordinator
Temiskaming Hospital
421 Shepherdson Road
New Liskeard, Ontario
P0J 1P0


Phone: (705) 647- 1088 ext. 2518